Frequently Asked Questions

Web Design and SEO Questions Answered

Below you will find our answers to some of the most common questions we have received over our many years in business. However, giving you answers is the cornerstone of our service. If you have a question for our Wilmington Web team why not give us a call right now on 910-297-0321. We are waiting and ready to help you.

1. Why should you use Wilmington Web?12. We don’t have many high quality images. What should we do?
2. How long have you been in business?13. How does the process work?
3. What kind of businesses do you work with?14. Do I own my site?
4. Do you accept every client?15. I don’t have a marketing team. How do I promote my new site?
5. How do I know if we are a good fit?16. Will you provide a full backup copy of our site if requested?
6. How is the cost of a new web site determined?17. Can you help me write content for my site?
7. How long will it take to design and build my web site?18. What kind of hosting do I need?
8. What payment options do you offer?19. Where would my site be hosted?
9. Do you offer customization or changes to existing web sites?20. Is my hosting refundable?
10. Can I update my web site after I launch?21. Where can I obtain WordPress training?
11. Are your web sites search engine friendly?22. Can you help us with Facebook, YouTube, and other Social Media?

1. Why should you use Wilmington Web?

At Wilmington Web, we believe we have the skills, methods, and solids business experience to meet our client’s needs with the greatest value and integrity. We consider a strong working relationship essential to the design and development process, and want the chance to show you the levels of knowledge and efficiency we bring to the table. This is the reason we offer everyone a completely free and no obligation consultation. Get to meet us, ask your questions, explain your needs, and let us offer the solutions which will take your organization to the levels you are hoping for, just as we have been doing from strength to strength her in North Carolina for over a decade. Call us today on 910-297-0321. We are waiting to help.

2. How long have you been in business?

Our company was first founded in 2004, right here in Wilmington, and we are proud to have been a part of the small business community in our county and state since that time.

3. What kind of businesses do you work with?

In our many years doing business we have worked with companies ranging from single person home-based start ups, through to substantial corporations with established business on several continents. We are most proud of the large number of jobs we have done for charities, non-profits, and community organizations. Here at Wilmington Web we have always believed in the importance of social responsibility and a strong ethical base at every level of business. It is for this reason that we now do a large portion of or work with the non-profit sector, and are proud to offer special rates and discounts to groups and organizations whose primary mission is one which benefits society as a whole.

4. Do you accept every client?

No. The confidence in communication must work both ways. Additionally we do not like to take projects that we feel make unsound business sense. We have been approached several times to build Facebook or Amazon clones on a shoestring budget with no real understanding of the market or business plan. In such cases, we will be honest and try to save such clients from loss and disappointment. We consider ourselves partners in our clients success and have never been about taking the money and running.

5. How do I know if we are a good fit?

The core of a good design process is communication, and you want to be sure that your designer fully comprehends and responds to the language in which you express the needs and desires of your organization. The very best way is a face-to-face meeting, which is why we offer our first in-person consultation meeting entirely free and without obligation. We understand that we have to demonstrate our worth to every new client and then offer you the space to make a choice you are comfortable and confident with. For most organizations a web design investment is a substantial budget item. We want you to be sure, but are very confident you will believe, that you are placing your trust and your investment in the right hands.

6. How is the cost of a new web site determined?

This is perhaps the most frequently asked question, and there is no simple cookie cutter answer. In fact, you should beware designers who can offer a quote without taking careful time to assess your needs and the most efficient ways to suit them. We have produced a guide as to what you should expect for various levels of investment. Our first consultation is always free and without obligation, and one of our goals after that meeting is to produce an exactly quote on our recommendations to meet your needs. Why not call us today on 910-297-0321 to set up a meeting.

7. How long will it take to design and build my web site?

This is hard to say, as it varies greatly by client. A custom microsite can take as little as four weeks and a large, complex website can take three months. Similar to costing, the time frame for implementation varies on complexity and the number of web pages and blog posts. In most cases, we are waiting on the client and the client is not waiting on us.

8. What payment options do you offer?

Company check and/or credit cards are accepted. All projects require a down payment of 50% to start. We have a secure payment portal on this site for our clients to use at any time.

9. Do you offer customization or changes to existing web sites?

In some cases you may be looking simply to expand or adapt your existing online presence rather than opt for a complete overhaul. Where the limitations of your existing design allow, we will be happy to help you make those adjustments and additions. as part of our first free consultation we will be very happy to give you our honest and balanced assessment of what you have in place, and what the most effective and efficient options are, based on that starting point. It is in our greatest interests to talk in a language you understand and point you to the very best path ahead for your organization.

10. Can I update my web site after I launch?

Absolutely. We consider that every web site is a fluid document (unlike printed material) which can and should grow and develop over time, just as your organization will. Where your site is created on a Content Management System such as WordPress we can easily provide training so that you can take the majority of you updates and changes “in house”, for best cost and efficiency. Where you need changes beyond that level we are happy to assist in any way. We anticipate that our clients will want to grow and expand their site and so offer great Post Design Support deals to help you spread that cost and get the maximum for every dollar you spend. Every site we build is made to be reflexive and adaptive to change. We try to anticipate what you might need as you grow in the years of success to come.

11. Are your web sites search engine friendly?

All of our websites are designed around Google’s guidelines for organic SEO. In addition to having a search engine friendly website, we will create a sitemap.xml file and submit it to Google and Bing upon launch if you’ve purchased an all inclusive package. We will also create a 301 redirect file to help the search engines and visitors find the new pages based on the older pages that are already indexed.

12. We don’t have many high quality images. What should we do?

There are a number of websites that offer affordable stock images for use in website design projects. Most images cost less than twenty dollars per high-resolution image. We typically recommend iStockPhoto.com and BigStockPhoto.com. If you like one of our photos or our client’s photos, it is safe to assume it was purchased at one of these websites.

13. How does the process work?

Our process takes you all the way from concept to launch and beyond. For more information and a detailed breakdown of the stages we expect to pass through click here to view our web design process guide.

14. Do I own my site?

Yes. Once you have made your final payment you have 100% ownership of all site materials we have produced for you, and we are happy to deliver these to you in any way you desire.

15. I don’t have a marketing team. How do I promote my new site?

At Wilmington Web, our capabilities do not end with the final design. We can help you understand and target your marketing strategies. Our goal is to maximize your potential for your budget. Where our in house team is best placed to do that we would offer our own expertize, but if your needs require specialist third party input we will advise you honestly and straightforwardly of what we believe is best. It is in our highest interest to see every client succeed. We will therefore put a great deal of thought into maximizing your potential, be it by utilizing our extensive internal knowledge base, or by helping you partner with the highest quality professionals to meet your specific needs and goals. A win for you is a win for us all.

16. Will you provide a full backup copy of our site if requested?

Absolutely. When you have made final payment, all the site data is legally yours, and we will happily deliver your site, and full backups, in any format you request. We want you to feel your files are safe and have confidence that every contingency is being anticipated.

17. Can you help me write content for my site?

At Wilmington Web we have several team members with years of experience writing copy for many different organizations across a wide variety of media. We understand that each market, and each media, presents its own challenges and requires content that is created specifically to meet these. we will seek to understand your target demographic and the essence of your message and translate this into content that looks good to both visitors and Search Engines.

18. What kind of hosting do I need?

Although the hosting requirements of each web site will vary, our dedicated servers have allowed us to design packages which are reflexive to a very broad spectrum of needs. Advances in technology have allowed us to move to a model where we can offer bot unlimited disk space and bandwidth as part of your package, at a price your organization can afford. Click on our hosting links above to learn more, or call us right now to get the answers to your questions. We are waiting to give your organization a fast, secure, reliable home on the the Internet.

19. Where would my site be hosted?

For the last eight years Wilmington Web has been providing hosting space on our dedicated servers. Our server space is only used for our clients. It is highly secure, and we regularly update both hardware and software to keep our systems state-of-the-art. The Wilmington Web systems are physically located in a guarded site, monitored 24/7. The security we offer, both in the virtual and the real world, as well as direct 24/7 support and regular full daily backups of all data, give you all the peace of mind you need that your data is always in the hands of professionals who understand how much it matters.

20. Is my hosting refundable?

All our hosting packages come with a 30 day, money back, guarantee from the date of your first payment. After this, your hosting payments are not refundable. However, we do not have extended contracts and you are always free to cancel at the end of your current cycle without charge or penalty. We hope that, once you have experienced our hosting quality and service, you won’t want to trust your site to any server but ours. The safety and health of your site are always our first concern when it comes to hosting.

21. Where can I obtain WordPress training?

At Wilmington Web we are experienced in providing training for individuals and small teams. WordPress training is a particular strategy and we know how to make it both effective and enjoyable. We always look to tailor every training event to the needs and priorities of the client. Our emphasis is on clear instruction and practical results, and we are always happy to provide follow-up support to ensure both clients and students can maximize the benefits of their instruction. We also have experience in training and support for other software packages and systems. Call us today to see how we can help you meet your training and development goals.

22. Can you help us with Facebook, YouTube, and other Social Media?

Absolutely. In fact, a strong presence on Social Media is now mission critical for an effective online strategy. Our team have experience in establishing organizations in each of the key venues and then aiding them in building strong and effective content. We also provide training in how to best use each opportunity to create a real impact tailored to your market and the unique needs of each media. We understand that every organization has a unique set of needs, goals, and priorities, and so we tailor a strategy for each campaign that best meets and addresses these. Why not call us today to get an overview of how we can transform your online image and take you to the next great level of success.